Services

We provide and operate a wide range of travel needs, from beach vacations to extreme adventures; from a single service to a sophisticated package.

Our well-trained team is able to service customers speaking many languages: Russian, English, French, German, Chinese, Italian, Spanish, Czech, Polish.

Our online database and our professional travel consultants are ready round the clock to make Focus Travel a real “local office” for our partnering agents.

River Cruises

Cruise Business is an advantage of Focus Travel. We share and own luxurious fleets of cruises and ships in Mekong River and Halong Bay. Our feet of 6 ships with total 266 cabins is the biggest on the Mekong River, hosting more than 8,000 international visitors every year to Vietnam and Cambodia.

Tour Guides

No matter where you go in SE Asia, we have a network of professional tour guides ready to lead you to new adventures. Our guides speak multiple languages and are well-versed in the areas they operate.

Ticketing

Ticketing is an integral part of Focus Travel. Our ticketing department is the GSA of the national carrier - Vietnam Airlines. We can provide domestic and long-haul flight ticket to our customer in a package. We are also capable of providing logistics for flight operation, landing services, or charter services within the region.

Transfers

Getting around can be daunting when it’s your first time in a new place. Let us make it easy. We can arrange transfers by bus, motorbike, van and even cyclos to get you where you want to go and make it exciting along the way.

Beach Holiday

Southeast Asia is home to some of the most beautiful beaches in the world and serve as a hotspot destination for your next adventure. Focus Travels is committed to providing an unforgettable experience as you trek around the white sand and dip into the blue sea.

Festival Holiday

The rich culture of the region provides the backbone for some of the world’s most vibrant and exciting festivals. From lantern festivals in Hoi An to the celebration of Tet, the Vietnamese New Year. Take part in these ancient festival traditions and witness the magic with your own eyes.

Contact

Call or email us today to book your next adventure

Hanoi Office
7th Floor, Vinaconex Tower, 34 Lang Ha, Dong Da District, Ha Noi, Vietnam


ONLINE TICKETING

CIS COUNTRIES

OUTBOUND & DOMESTIC

FAQ

FLIGHT

QUESTION

Can you book our flights?

ANSWER

Yes, Focus Travel owns a ticketing office licensed by IATA and have access to a wide range of airfares. Please contact our ticketing specialists for the best airfares available.

QUESTION

Luggage allowance for domestic flights?

ANSWER

Generally, each passenger is allowed to check 1 piece of luggage of 20kg/44lbs on the domestic flights, plus a carry on weighing around 7kg/15lbs. However, this can vary from one airline to the next, so please check with your airline for details. If you have booked a low-cost carrier yourself, then you will need to pay additional fees for checked luggage.

TRAVEL INSURANCE

QUESTION

Do you need travel insurance?

ANSWER

All tours provided by Focus Travel do not include travel insurance, so it is highly recommended that you need to have travel insurance cover arranged prior to departure. Having comprehensive travel insurance helps ensure your safety and financial security should the unexpected happen while you’re traveling or before you leave.

Comprehensive travel insurance covers instances such as: Medical expenses and repatriation; Cancellation or delays prior to departure; Trip curtailment; Luggage, personal items and money; Personal accident cover; Personal liability; Legal expenses…

TIPPING

QUESTION

What is the tipping policy in the country I am visiting?

ANSWER

In general, tipping is widely accepted as a way to show your appreciation of good service in Asia but is not compulsory. Our travel specialists can provide you with detailed advice during your booking enquiry specific to the destination you are visiting.

QUESTION

Is tipping included?

ANSWER

Tipping is not included on all of Focus Travel tours. If you are happy with services provided by your local guides, drivers and tour leader, a tip is appreciated.

CANCELLATION POLICY

QUESTION

What if I have to change or cancel my trip?

ANSWER

If you need to change or cancel your plans for any reasons, you can contact our travel specialists or see our booking conditions to find out if penalties will apply.

QUESTION

What if Focus Travel changes or cancels my trip?

ANSWER

We infrequently need to make minor changes to our itineraries for operational reasons, but our guests’ safety and comfort is always a priority and these changes rarely affect our travelers’ enjoyment. A significant change is one that alters the start or finish city of your tour or affects the duration of your tour. If this happens you will be advised as soon as possible and offered the choice of accepting the amendment, changing to another trip or accepting a full refund.

VISA AND PASSPORT

QUESTION

How long does my passport need to be valid for?

ANSWER

Validity to be at least 6 months from return date home.

QUESTION

Do I need to get a visa and what visa do I require?

ANSWER

Your travel specialists will let you know if your destination or transit locations require a visa. Should you require a visa, you will need to apply for these approximately 3-4 months prior to your departure. Some destinations recommend applications to be 6 months prior to departure. For more visa information of each country, please click on the links below:
Vietnam, Laos, Cambodia, Myanmar

DRESS CODE

QUESTION

What is the dress code?

ANSWER

Generally, smart casual is acceptable on most tours, however some tours may require/recommend per below:
- Comfortable footwear is recommended across all tours.
- Some cultures observe specific dress requirements when visiting religious sites. Our Tour Leaders/Tour Guides will supply more information on tour on any of these requirements.

BEFORE YOU GO

QUESTION

When is the best time to visit my destination?

ANSWER

We have detailed information on the climate and best time to visit each of our destinations. Please click on the link below to find out more: Vietnam, Laos, Cambodia, Myanmar

QUESTION

What information do I need before I travel?

ANSWER

For all the information you need prior to travel including visas, health, what to pack, currency information and more, see the useful information section that relates to your destination. Simply click on the country you are interested in below to be redirected to this information. Vietnam, Laos, Cambodia, Myanmar

QUESTION

What if I have special dietary requirements?

ANSWER

Please ensure you advise your travel specialists during your booking process if you or any of your travelling companions have special dietary needs or requests. We aim to cater for all requests which are advised at the time of making your booking.

CONTACTING US

QUESTION

Who do I contact in an emergency?

ANSWER

If you need to contact us urgently, the details of who to call are printed on your final documentation sent to you by our travel specialists.

QUESTION

How do I book?

ANSWER

You can make a booking by sending us your request to inbound@focusvietnam.com